How do I change my password?
I forgot my password, how do I get into my account?
I forgot my username.
Unsure If You Have a Black Salt Audio Account?
Do you offer academic discounts?
What DAW do I need to use your plugins?
My plug-ins won’t show up in my DAW what do I do?
Do your plugins ever go on sale?
Are all future updates free after a plug-in or bundle purchase?
Do your plugins require an iLok account?
Where can I find the Product Manual for the plugin I just purchased?
Are you offering multi-seat Licenses for larger Studio or Academic Institutions?
Where can I find the Plugin Presets?
I would like to sell and transfer my plug-in license to another user, is this possible?
Can I try your plugins before buying?
Installation & Activation
How to Download, Install and Activate Your Plugin
Where are my plugins installed?
My Plugin Installer shows an error and fails, what should I do?
Can I use my Black Salt Audio plug-ins on multiple computers using just one license key?
Can I activate the Plugins without an Internet Connection?
Can I use my plugin without an internet connection after activating it online?
I ran out of activations for my plugin, what should I do?
Where Can I Find My Serial Code?
My plugin Activation process timed out, what should I do?
How do I access the 14-day free trial version of the plugin?
Orders & Refunds
I Did Not Receive an Email After My Purchase
Will Black Salt Audio Ship My Software Order? Is There a Physical Product?
I didn’t receive any email with download links after purchase, where are they?
Can I get a refund?