Helpdesk

Account Information

How do I change my password?I forgot my password, how do I get into my account?I forgot my username.Unsure If You Have a Black Salt Audio Account?

General

Do you offer academic discounts?Are your plugins M1 compatible?What DAW do I need to use your plugins?My plug-ins won’t show up in my DAW what do I do?Are all future updates free after a plug-in or bundle purchase?Do your plugins require an iLok account?Where can I find the Product Manual for the plugin I just purchased?Are you offering multi-seat Licenses for larger Studio or Academic Institutions?Where can I find the Plugin Presets?I would like to sell and transfer my plug-in license to another user, is this possible?Can I try your plugins before buying?

Installation & Activation

How to Download, Install and Activate Your Plugin Where are my plugins installed?My Plugin Installer shows an error and fails, what should I do?Can I use my Black Salt Audio plug-ins on multiple computers using just one license key?Can I activate the Plugins without an Internet Connection?Can I use my plugin without an internet connection after activating it online?I ran out of activations for my plugin, what should I do?Where Can I Find My Serial Code?My plugin Activation process timed out, what should I do?How do I access the 14-day free trial version of the plugin?What is the Foodstamps Licensing Hub app I found?

Orders & Refunds

I Did Not Receive an Email After My Purchase Will Black Salt Audio Ship My Software Order? Is There a Physical Product?I didn’t receive any email with download links after purchase, where are they?Can I get a refund?